📜 ed2kcosplay.com – Collector’s Assurance Charter

 

💌 Thank you for embarking on this cosplay journey with ed2kcosplay.com! We honor the passion between cosplayers and their costumes. Please explore our clear cancellations and refund guidance:

About Cancellations

  • ⌛Cancellation within 24 hours: Orders can be canceled unconditionally within 24 hours after placing the order with full refund.
  • ⌛Cancellation after 24 hours: 50% of the item fee will be charged. The remaining 50% of the item fee and shipping costs will be refunded after cancellation.
  • ❗Custom/Pre-order products: Cannot be cancelled once production has started.

❗If the order has already been dispatched, we will not be able to accept the cancellation due to international logistics constraints!

How to cancel: Please contact our customer service via email 📮.

💸 Out-of-stock products refund: If we encounter a situation where product discontinuation or out-of-stock, we will proactively reach out within 24 hours of receiving the notification to keep you informed and initiate the refund process promptly.

🔔 Order Fulfillment

Shipping process for orders

🔹 ED2K facilitates logistics after:

      ✅ Shipping method selection

      ✅ Freight payment completion       

🔹 Warehouse arrival notifications (if applicable):

      🎫 Final shipping invoice

      📩 3+ payment reminders

      ⌛️ Specified payment window for pre-order items

⚠️ Unclaimed/unpaid orders after deadline will be canceled without refund!

📢 Payment Reminder & Consequences

We will notify you at least 3 times via your registered email during the payment period.

If the balance + freight remain unpaid after this period:

❌️ Your order(s) will be automatically canceled.

❌️ All payment (deposit/full payment/payment-plan) become non-refundable.

🌸 Protip: For your safety, set payment window calendar reminders based on the notification date!

📌 Notes:

Contact us if you encounter payment issues (e.g., bank delays). Uncompleted orders will cause the deposit/full payment to be forfeited as the cancellation fee.

 

About Issues

🗽 We understand the importance of receiving costumes in perfect condition. Therefore, if you encounter any issues such as shipping damages, manufacturing defects, wrong item/color, or missing parts, please reach out to us immediately.

🎭 Cosplay Costume Disclosure

Cosplay costumes are crafted with meticulous attention to detail. However, please note the following:

📦 We ship costumes in their original packaging to ensure they remain in pristine condition. Despite careful packaging, minor issues may occasionally occur during transit.

Size Tolerance:

  • Please allow 1-2 inches difference for standard size chart
  • Please allow 1-3 inches difference for custom size due to manual measurement
  • (1 inch = 2.54cm, 1cm = 0.39 inch)

Color Variation:

  • As different computers display colors differently, the color of the actual item may vary slightly from the images

Size Guidance:

  • Our standard size chart is close to the US Size and its finished costume size
  • We suggest taking our size chart as a guideline before you choose the size
  • If you don’t know how to choose the size, we suggest you have someone else help you take your measurements, and then choose our custom size

🛡️ Protection Protocol for Exceptional Circumstances
Issues resolution for:
✓ Shipping-related damages (torn/damaged costume)
✓ Manufacturing defects (sewing flaws/missing parts)
✓ Inventory discrepancies (wrong item/color received)
✓ Lost packages (confirmed with shipping company)

Required Actions for Resolution:
① Notify us within 14 days of delivery via Priority Support Email
② Submit clear photos (damaged areas/wrong item/missing parts)
③ Provide order number and proof of purchase

🔄 Upon reviewing your submission, our dedicated customer service assistant will work closely with you to find the most suitable resolution.

Resolution Framework
Upon verification, we will:
▸ Assist you apply for a claim to the logistics carrier based on the insurance policy (if applicable)
▸ Offer replacement for defective/damaged items (shipping cost borne by buyer for non-quality issues)
▸ Process refund or resend for confirmed missing items
▸ Provide store coupon as a gesture of goodwill for verified issues

🙇 Thank you for your understanding and cooperation. Your passion drives our dedication to excellence.

 

About Returns & Refund

📌 *Please Note* Return & Refund Policy period: 14 Days

🏯 At ed2kcosplay.com, we strive to ensure every cosplayer receives their costume in perfect condition. Our return and refund policy is designed to protect both buyers and sellers.

✅ COVERED by Our Return/Exchange Policy (Within 14 Days of Receipt)

  • ✓ It arrived wrong item/color
  • ✓ It arrived damaged or in defective quality
  • ✓ It arrived with missing parts

❌ NOT COVERED by Our Return/Exchange Policy

  • ✗ Pre-order, made to order, special sale items (lucky bag), clearance items (Final Sale), and gift cards
  • ✗ Products made in the wrong size due to customers providing incorrect measurements
  • ✗ Worn, used, stained, trimmed, altered, or washed items
  • ✗ Products destroyed or returned due to failure to sign for receipt in time
  • ✗ Outside of 14 days of receipt
  • ✗ Partial components of a costume set (the full set must be returned to qualify for refund)
  • ✗ Containing intimate items (underwear, socks, stockings, shoe covers, boot tops)

💳 Return Process Instructions

  1. Contact Us First: Please contact our after-sale service via email before initiating any return. We do not accept returns without customer service consent.
  2. Submit Evidence: Send related photos to confirm the problem so we can process your claim.
  3. Return Window: Buyers are responsible for returning items in their original, unused condition within 2 weeks (14 days) of delivery.
  4. Shipping Method: Returns must be sent through registered mail with online delivery tracking number.
  5. Return Address: Please contact us at support@ed2kcosplay.com for the correct return address before returning your items.
  6. Refund Processing: Refunds will be processed within 3 business days after we receive the item in good condition.

⚠️ Shipping Fee Responsibility:

• Non-quality issues (size not fit, change of mind, etc.): Buyer bears round-trip shipping costs

• Quality issues (defects, damages, wrong items): ED2K covers return shipping costs

• Shipping costs are non-refundable for original delivery

• If you receive a refund, the cost of return shipping may be deducted from your refund (for non-quality issues)

• Unauthorized refusal of delivery will result in a charge equal to the full order amount as the return shipping fee

 

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item due to size issues:

  • Contact us for the correct return address before returning items
  • Buyer bears return shipping fee and resend shipping fee for size exchanges
  • The exchanged items will be sent out after we receive the returned items meet the requirements for exchange (items in original condition with tags)

No refunds will be given for unauthorized returns resulting in the parcel not being found.

💰 Refunds Processing

Once your return is received and inspected, we will send you an email to notify you of approval or rejection.

If approved: Refund will be processed and credited to your original payment method within a certain number of days.

Late or Missing Refunds:

  1. First check your bank account again
  2. Contact your credit card company (processing time may apply)
  3. Contact your bank (processing time may apply)
  4. If still not received, contact us at support@ed2kcosplay.com

📦 Returned Package Scenarios

If a package is returned due to:

❌️ Unpaid duties/taxes: Return shipping charges apply

❌️ Incorrect address/unclaimed: Redelivery fee required

❗️ Note: Order payments (including freight) are non-refundable for returned packages due to buyer’s fault.

Legal Acknowledgement & Binding Agreement

🫱🏽‍🫲🏻 By proceeding through the checkout process at ed2kcosplay.com, you expressly:
🗹 Confirm having actively clicked the policy review checkbox
🗹 Acknowledge having had sufficient opportunity to review the full Cancellation & Refund Policy
🗹 Agree these terms constitute a binding contractual agreement under the jurisdiction of your domicile

⚖️ Legal Safeguards
This electronic acknowledgement complies with:
• E-SIGN Act (15 U.S.C. §7001)
• GDPR Recital 32 (Valid Consent Framework)
• EU Directive 2019/771 exemptions applied

 

Need help?

😊 Contact us at 📮 support@ed2kcosplay.com for any inquiries pertaining to cancellations and refunds.

Should you encounter any issues, we strongly advise reaching out to our customer support team rather than initiating a chargeback or filing a PayPal claim. Engaging directly with us allows for a more efficient resolution process. Initiating a chargeback or PayPal claim not only prolongs the resolution time but also limits our ability to assist you effectively.

By contacting us first, you enable our dedicated professionals to investigate and address your concerns promptly. This approach fosters a collaborative environment aimed at achieving swift and satisfactory resolutions.

Please be advised that any account associated with an unresolved chargeback or PayPal claim, and which has not been brought to our attention through prior communication, may lead to the permanent suspension of your account.

* We reserve the right to unilaterally modify policies at any time. Amendments take immediate effect upon publication. Continued use of the Service constitutes acceptance of updated terms.

📜 ed2kcosplay.com – Collector’s Assurance Charter

💌 Thank you for embarking on this cosplay journey with ed2kcosplay.com! We honor the passion between cosplayers and their costumes. Please explore our clear cancellations and refund guidance:

About Cancellations

  • ⌛Cancellation within 24 hours: Orders can be canceled unconditionally within 24 hours after placing the order with full refund.
  • ⌛Cancellation after 24 hours: 50% of the item fee will be charged. The remaining 50% of the item fee and shipping costs will be refunded after cancellation.
  • ❗Custom/Pre-order products: Cannot be cancelled once production has started.

❗If the order has already been dispatched, we will not be able to accept the cancellation due to international logistics constraints!

How to cancel: Please contact our customer service via email📮.

💸 Out-of-stock products refund: If we encounter a situation where product discontinuation or out-of-stock, we will proactively reach out within 24 hours of receiving the notification to keep you informed and initiate the refund process promptly.

🔔 Order Fulfillment

Shipping process for orders

🔹 ED2K facilitates logistics after:

      ✅ Shipping method selection

      ✅ Freight payment completion       

🔹 Warehouse arrival notifications (if applicable):

      🎫 Final shipping invoice

      📩 3+ payment reminders

      ⌛️ Specified payment window for pre-order items

⚠️ Unclaimed/unpaid orders after deadline will be canceled without refund!

📢 Payment Reminder & Consequences

We will notify you at least 3 times via your registered email during the payment period.

If the balance + freight remain unpaid after this period:

❌️ Your order(s) will be automatically canceled.

❌️ All payment (deposit/full payment/payment-plan) become non-refundable.

🌸 Protip: For your safety, set payment window calendar reminders based on the notification date!

📌 Notes:

Contact us if you encounter payment issues (e.g., bank delays). Uncompleted orders will cause the deposit/full payment to be forfeited as the cancellation fee.

 

About Issues

🗽 We understand the importance of receiving costumes in perfect condition. Therefore, if you encounter any issues such as shipping damages, manufacturing defects, wrong item/color, or missing parts, please reach out to us immediately.

🎭 Cosplay Costume Disclosure

Cosplay costumes are crafted with meticulous attention to detail. However, please note the following:

📦 We ship costumes in their original packaging to ensure they remain in pristine condition. Despite careful packaging, minor issues may occasionally occur during transit.

Size Tolerance:

  • Please allow 1-2 inches difference for standard size chart
  • Please allow 1-3 inches difference for custom size due to manual measurement
  • (1 inch = 2.54cm, 1cm = 0.39 inch)

Color Variation:

  • As different computers display colors differently, the color of the actual item may vary slightly from the images

Size Guidance:

  • Our standard size chart is close to the US Size and its finished costume size
  • We suggest taking our size chart as a guideline before you choose the size
  • If you don’t know how to choose the size, we suggest you have someone else help you take your measurements, and then choose our custom size

🛡️ Protection Protocol for Exceptional Circumstances
Issues resolution for:
✓ Shipping-related damages (torn/damaged costume)
✓ Manufacturing defects (sewing flaws/missing parts)
✓ Inventory discrepancies (wrong item/color received)
✓ Lost packages (confirmed with shipping company)

Required Actions for Resolution:
① Notify us within 14 days of delivery via Priority Support Email
② Submit clear photos (damaged areas/wrong item/missing parts)
③ Provide order number and proof of purchase

🔄 Upon reviewing your submission, our dedicated customer service assistant will work closely with you to find the most suitable resolution.

Resolution Framework
Upon verification, we will:
▸ Assist you apply for a claim to the logistics carrier based on the insurance policy (if applicable)
▸ Offer replacement for defective/damaged items (shipping cost borne by buyer for non-quality issues)
▸ Process refund or resend for confirmed missing items
▸ Provide store coupon as a gesture of goodwill for verified issues

🙇 Thank you for your understanding and cooperation. Your passion drives our dedication to excellence.

 

About Returns & Refund

📌 *Please Note* Return & Refund Policy (14 Days)

🏯 At ed2kcosplay.com, we strive to ensure every cosplayer receives their costume in perfect condition. Our return and refund policy is designed to protect both buyers and sellers.

✅ COVERED by Our Return/Exchange Policy (Within 14 Days of Receipt)

  • ✓ It arrived wrong item/color
  • ✓ It arrived damaged or in defective quality
  • ✓ It arrived with missing parts
  • ✓ Packages were lost in transit after being confirmed with the shipping company

❌ NOT COVERED by Our Return/Exchange Policy

  • ✗ Pre-order, made to order, special sale items (lucky bag), clearance items (Final Sale), and gift cards
  • ✗ Products made in the wrong size due to customers providing incorrect measurements
  • ✗ Worn, used, stained, trimmed, altered, or washed items
  • ✗ Products destroyed or returned due to failure to sign for receipt in time
  • ✗ Outside of 14 days of receipt
  • ✗ Partial components of a costume set (the full set must be returned to qualify for refund)
  • ✗ Containing intimate items (underwear, socks, stockings, shoe covers, boot tops)

💳 Return Process Instructions

  1. Contact Us First: Please contact our after-sale service via email before initiating any return. We do not accept returns without customer service consent.
  2. Submit Evidence: Send related photos to confirm the problem so we can process your claim.
  3. Return Window: Buyers are responsible for returning items in their original, unused condition within 2 weeks (14 days) of delivery.
  4. Shipping Method: Returns must be sent through registered mail with online delivery tracking number.
  5. Return Address: Please contact us at support@ed2kcosplay.com for the correct return address before returning your items.
  6. Refund Processing: Refunds will be processed within 3 business days after we receive the item in good condition.

⚠️ Shipping Fee Responsibility:

• Non-quality issues (size not fit, change of mind, etc.): Buyer bears round-trip shipping costs

• Quality issues (defects, damages, wrong items): ED2K covers return shipping costs

• Shipping costs are non-refundable for original delivery

• If you receive a refund, the cost of return shipping may be deducted from your refund (for non-quality issues)

• Unauthorized refusal of delivery will result in a charge equal to the full order amount as the return shipping fee

 

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item due to size issues:

  • Contact us for the correct return address before returning items
  • Buyer bears return shipping fee and resend shipping fee for size exchanges
  • The exchanged items will be sent out after we receive the returned items meet the requirements for exchange (items in original condition with tags)

No refunds will be given for unauthorized returns resulting in the parcel not being found.

💰 Refunds Processing

Once your return is received and inspected, we will send you an email to notify you of approval or rejection.

If approved: Refund will be processed and credited to your original payment method within a certain number of days.

Late or Missing Refunds:

  1. First check your bank account again
  2. Contact your credit card company (processing time may apply)
  3. Contact your bank (processing time may apply)
  4. If still not received, contact us at support@ed2kcosplay.com

📦 Returned Package Scenarios

If a package is returned due to:

❌️ Unpaid duties/taxes: Return shipping charges apply

❌️ Incorrect address/unclaimed: Redelivery fee required

❗️ Note: Order payments (including freight) are non-refundable for returned packages due to buyer’s fault.

Legal Acknowledgement & Binding Agreement

🫱🏽‍🫲🏻 By proceeding through the checkout process at ed2kcosplay.com, you expressly:
🗹 Confirm having actively clicked the policy review checkbox
🗹 Acknowledge having had sufficient opportunity to review the full Cancellation & Refund Policy
🗹 Agree these terms constitute a binding contractual agreement under the jurisdiction of your domicile

⚖️ Legal Safeguards
This electronic acknowledgement complies with:
• E-SIGN Act (15 U.S.C. §7001)
• GDPR Recital 32 (Valid Consent Framework)
• EU Directive 2019/771 exemptions applied

 

Need help?

😊 Contact us at 📮 support@ed2kcosplay.com for any inquiries pertaining to cancellations and refunds.

Should you encounter any issues, we strongly advise reaching out to our customer support team rather than initiating a chargeback or filing a PayPal claim. Engaging directly with us allows for a more efficient resolution process. Initiating a chargeback or PayPal claim not only prolongs the resolution time but also limits our ability to assist you effectively.

By contacting us first, you enable our dedicated professionals to investigate and address your concerns promptly. This approach fosters a collaborative environment aimed at achieving swift and satisfactory resolutions.

Please be advised that any account associated with an unresolved chargeback or PayPal claim, and which has not been brought to our attention through prior communication, may lead to the permanent suspension of your account.

* We reserve the right to unilaterally modify policies at any time. Amendments take immediate effect upon publication. Continued use of the Service constitutes acceptance of updated terms.